Privacy Policy

1. Identity and Address of the Data Controller

Biogenik, with address at New City Medical Plaza, Ave. Paseo del Centenario 9580, Zona Urbana Río Tijuana, Tijuana, Baja California 22010, México, is responsible for the use and protection of your personal data.

2. Personal Data Collected

For the purposes described in this Privacy Policy, we may collect your personal data in different ways:

• When you provide it directly to us
• When you visit our website or use our online services
• When you request information about our services

The personal data we collect directly includes:

• Identification data: Full name, date of birth, nationality, country of residence
• Contact data: Address, email, phone numbers
• Health data (sensitive data): Clinical history, current and past medical conditions, treatments received, medications, allergies, clinical study results and lab analyses
• Financial data: Information necessary to process payments for our services

3. Sensitive Personal Data

We inform you that in order to fulfill the purposes set out in this Privacy Policy, sensitive personal data will be collected and processed, specifically those related to your health status, medical history and treatments.

Processing of your sensitive personal data will only take place with your express written consent, in accordance with applicable law.

4. Purposes of Data Processing

4.1. Primary Purposes (necessary for the requested service):

• Providing the requested medical and therapeutic services
• Creating your clinical file and maintaining a medical history
• Performing medical assessments, diagnoses and therapeutic recommendations
• Monitoring your medical treatment and evaluating your progress
• Billing and collection for services rendered
• Fulfilling obligations arising from the doctor-patient relationship
• Contacting you to confirm appointments, reminders and medical follow-up
• Responding to inquiries, complaints and clarifications

4.2. Secondary Purposes (not necessary for the service but help us improve):

• Sending information about new services, treatments and promotions
• Conducting satisfaction and service quality surveys
• Performing statistical analyses and market studies
• Marketing, advertising and commercial prospecting purposes

If you do not wish your personal data to be processed for secondary purposes, you may notify us by email at: info@biogenik.mx, with the subject line "Limit Secondary Purposes".

Refusing the use of your personal data for these purposes will not be a reason to deny you the requested services or to stop providing those you have already contracted with us.

5. Personal Data Transfers

Your personal data may be transferred and processed inside and outside the country by persons other than Biogenik. In that regard, your information may be shared with:

• Healthcare professionals: Specialist physicians, clinical laboratories and diagnostic studies to complement your treatment
• Government entities: Health authorities when required by law
• Service providers: Companies that provide us with technology, storage, billing and payment processing services
• Insurance companies: If you have health insurance covering our services

We inform you that for the transfers indicated above, your consent is not required, in accordance with applicable data protection law.

For any other transfers not provided for in this policy, your express consent will be required.

6. Your Rights (Access, Rectification, Cancellation, Opposition)

You have the right to access, rectify and cancel your personal data, as well as to oppose its processing or revoke the consent you have granted for such purposes, through the procedures we have implemented.

To exercise your rights, please submit your request through the following channels:

• Email: info@biogenik.mx
• In person: At our facilities at New City Medical Plaza, Ave. Paseo del Centenario 9580, Zona Urbana Río Tijuana, Tijuana, Baja California 22010, México
• Phone: +52 (664) 385-6611

Your request must include:

• Full name of the data subject and address or other means to communicate the response
• Documents proving your identity (ID, passport)
• Clear and precise description of the personal data for which you will exercise your rights
• Any document or information that facilitates locating your personal data

We will inform you of the outcome of your request within a maximum of 20 business days from the date it was received. If approved, it will be effective within the following 15 business days.

7. Withdrawal of Consent

You may withdraw the consent you have granted for the processing of your personal data. However, please note that in some cases we may not be able to immediately honor your request or stop using your data, as we may be required to continue processing it to comply with a legal obligation or obligations arising from the doctor-patient relationship.

To withdraw your consent, follow the same procedure established for exercising your rights above.

8. Limiting Use or Disclosure of Data

To help you limit the use and disclosure of your personal information, we offer the following options:

• Registration with PROFECO's Public Registry to Avoid Advertising (REPEP)
• Direct request by email to: info@biogenik.mx with the subject "Limit Data Use"

9. Use of Cookies and Tracking Technologies

We inform you that our website uses cookies, web beacons and other technologies that monitor your behavior as an internet user, and help us provide a better service and user experience.

The personal data we obtain from these tracking technologies includes:

• Session identifiers, usernames and passwords
• User's preferred language
• User's region
• User's browser type
• User's operating system
• Date and time of start and end of a user session

You can disable or configure the use of these technologies by following the procedures of your internet browser.

10. Security Measures

Biogenik has implemented administrative, technical and physical security measures to protect your personal data, which we also require our service providers to comply with.

However, we cannot guarantee that unauthorized third parties will not be able to access the information in our databases.

11. Changes to this Privacy Policy

Biogenik reserves the right to make modifications or updates to this Privacy Policy at any time to address legislative developments, internal policies or new requirements for the provision of our services.

These changes will be made available to the public through the following means:

• On our website: www.biogenik.com
• At our physical facilities
• We will send you a notification by email (if you provided your email address)

We recommend you check this Privacy Policy periodically.

12. Consent

By providing your personal data to Biogenik, whether verbally, in writing or electronically, you consent to its processing in accordance with the terms and conditions of this Privacy Policy.

For the processing of sensitive personal data, your express written consent will be required.

13. Competent Authority

If you believe your right to data protection has been harmed by any act or omission on our part, or you suspect a violation of the provisions of applicable Mexican data protection law, you may file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI).

For more information, visit: www.inai.org.mx

14. Contact

For any questions, comments or suggestions regarding this Privacy Policy, you can contact us through:

• Email: info@biogenik.mx
• Phone: +52 (664) 385-6611
• Address: New City Medical Plaza, Ave. Paseo del Centenario 9580, Zona Urbana Río Tijuana, Tijuana, Baja California 22010, México
• WhatsApp: +52 (664) 385-6611